- Leadership roles
- Flexible hours
- Great pay
- Valuable work experience
- Increased social opportunities
- Future references/referrals
- Proven Sales and Pipeline Management Experience
- Corporate and Business Development experience, ideally in an educational or children focused industry.
- Ability to work with children
- Excellent interpersonal communication and organizational skills
- Must pass background examinations (included with training)
- Manages the sales funnel from top to bottom, across lead generation, prosecution, and completion in a disciplined, trackable fashion.
- Engages in marketing and branding outreach in the local communities, schools, and foundations.
- Manages all regional event marketing efforts.
- Aggressively manages digital marketing efforts, including content, budgets, and attribution.
- Works closely with the corporate franchisor on best practices and lessons learned.
- Manages customer leads through a disciplined process with CRM, Digital Lead tracking and other methodologies
- Provides leadership, discipline and constructive feedback to our Front Desk Representatives.
- Assists in the management of Front Desk staff to ensure high productivity, excellent performance and positive employee satisfaction.
- Provides training of Front Desk staff to provide superior performance in customer service, understanding of software tools, Point of Sale and promotional items.
- Provides sales and marketing training to all qualified sales staff.
- Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
- Holds monthly meetings with the Front Desk staff and Management to go over performance reviews (GSRs). Provides agenda items to address during meetings.
- Provides a weekly summary of the Front Desk Notes. Explains any discrepancies in numbers or customer issues.
- Provides a weekly audit of the Registration/Withdrawal Log that gets reconciled against the Period Summary Report for accuracy. Reports and explains any discrepancies.
- Updates the Complete Withdrawal Log on a weekly basis.
- Manages the retail operations of the school.
- Establishes a relationship with all new employees.
- Conducts all the new hire training (front desk based).
- Maintains the entire direct debit reporting - Debt/Class Outstanding Balances overseen by the General Manager and Assistant General Manager.
- Responds and creates an action plan to the shift and party notes.
- Oversees the job responsibility list at the front desk.
- Responsible for the overall cleanliness at the front desk and the dry side of the facility.
- Hosts monthly workshops with the employees (front desk related).
- Completes all the monthly Golden Support Reviews for the front desk.
- Sets sales incentives for the front desk employees in conjunction with the General Manager, to assure that overall goals are considered.
- Oversees private party operations.
- Oversees the lost and found bin.
- Offers customer service follow-up to any upset members.
- Ensures all the front desk members have first-aid certifications.
- Oversees the EAP portion at the front desk.
- Assists in maintaining the employee phone list.
- Helps with the subbing process to ensure appropriate staffing.
- Oversees the staff bio book.
- Oversees Member Appreciation Week.
- Ensures the retail area is clean, professional, stocked, labeled and profitable.
- Ensures the vending area is clean, stocked, labeled and profitable.
- Ensures phone calls and emails are being responded to professionally and in a timely manner.
- Creates daily shift notes and sends them to the General Manager and Assistant General Manager.
- Fulfills other duties or responsibilities as assigned by the Employer.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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