Sales and Service Manager
Sugar Land
Sales and Service Manager
Part Time • Sugar Land
Sales & Service Manager
Reports To: General Manager / Assistant General Manager
FLSA Status: Part-Time, Non-Exempt
FLSA Status: Part-Time, Non-Exempt
Make Waves in Your Career!
At Goldfish Swim School, we're more than a swim school—we're a place where children gain life-saving skills, families build confidence, and team members grow into leaders. We're looking for a motivated, energetic, and customer-focused Sales & Service Manager to lead our Front Desk team, drive membership growth, and create an exceptional experience for every family who walks through our doors.
Position Summary
The Sales & Service Manager is responsible for overseeing all front desk operations, membership sales, customer service, employee development, and administrative functions. This leader ensures every family receives our signature WOW! Customer Service while supporting school growth through enrollment, retention, and operational excellence.
Key Responsibilities
- Lead, coach, and develop the Front Desk team to deliver exceptional customer service.
- Drive membership growth by converting leads into enrollments and improving retention.
- Monitor daily sales goals, follow-up calls, and enrollment performance.
- Ensure all inquiries are answered promptly by phone, email, text, and in person.
- Oversee student registrations, scheduling, transfers, withdrawals, and account management.
- Manage birthday party bookings and ensure outstanding event execution.
- Resolve member concerns professionally and create positive customer experiences.
- Conduct new hire training and ongoing coaching for Front Desk employees.
- Maintain accurate records, reports, and administrative documentation using iClassPro/Links software.
- Oversee front desk organization, cleanliness, merchandise displays, snack shack, and retail inventory.
- Collaborate with the management team on marketing initiatives, community events, and membership promotions.
- Assist with staffing, scheduling, and Manager-on-Duty responsibilities.
- Support implementation of Goldfish Swim School operating procedures and safety standards.
- Foster a positive, engaging workplace culture that promotes teamwork and employee recognition.
Qualifications
- 2+ years of sales, customer service, or management experience preferred.
- Leadership experience coaching and motivating teams.
- Excellent communication and relationship-building skills.
- Strong organizational and problem-solving abilities.
- Comfortable working in a fast-paced, family-focused environment.
- Ability to multitask while maintaining attention to detail.
- Proficient with computers and willing to learn Goldfish software systems.
- Evening and weekend availability required.
- CPR, First Aid, AED, and Lifeguard certifications (training provided if needed).
What Success Looks Like
- Consistently achieves enrollment and retention goals.
- Delivers a welcoming, positive experience for every family.
- Builds and develops a high-performing Front Desk team.
- Maintains accurate administrative records and operational excellence.
- Creates a clean, organized, and efficient front desk environment.
- Serves as a leader who embodies Goldfish Swim School's core values and culture.
Benefits
- Competitive hourly pay plus bonus opportunities
- Paid training and leadership development
- Advancement opportunities
- Employee discounts
- Fun, supportive team environment
- Flexible scheduling
- Make a meaningful impact by teaching life-saving skills to children
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
Apply here.
Paid Training
We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.
Flexible Schedules
Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!
All Are Welcome
At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.
Make Waves...In Your Community
Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!
Make Waves...In Your Career
Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!
High Fives & Tropical Vibes!
We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!
Going for Gold!
We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.
Grow with Goldfish
There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!