Full Time Crew Member
Full Time • Milford
Responsive recruiter
Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We’re a rapidly growing, award winning franchise that is not your typical company!
We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.
Benefits:
- Leadership roles
- Flexible hours
- Great pay
- Valuable work experience
- Increased social opportunities
- Future references/referrals
Requirements:
- Ability to work with children
- Excellent interpersonal communication and organizational skills
- Must pass background examinations (included with training)
Job Title: Customer Service and Swim Instructor
Reports to: Deck Supervisor
FLSA Status: Non-Exempt
Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company. Instructs students on water safety and proper swim techniques based on thorough knowledge of the Goldfish Swim School curriculum.
Duties and Responsibilities:
- Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
- Processes student registrations using effective sales/customer service techniques.
- Resolves customer concerns/complaints using a professional approach.
- Assists members with purchases of merchandise and vending
- Provides swim instruction based on the Goldfish Swim School curriculum.
- Evaluates students’ progress, and completes required paperwork in a timely manner.
- Interacts with parents/guardians on the activities and development of students’ swim skills.
- Acts as a GSS “ambassador” to ensure parental satisfaction.
- Reports accidents and incidents to management. Completes required documentation and paperwork.
- Fulfills other duties or responsibilities as assigned by the Employer.
Education/Experience: High school diploma or GED is preferred, or currently in High School. Experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider preferred.
Certificates and Licenses: Lifeguard, CPR/AED and First Aid certification preferred (Training Provided)
Work Environment: While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.
Full time is carrying a yearly schedule of 36+ hours. Additional benefits include: 40 hours PTO in addition to EST, Paid holidays if they fall on a day you would work (NY Day, Easter, Memorial Day, July 4, Labor Day, Thanksgiving, Christmas Eve, Christmas and NYE), $100 monthly stipend toward your medical insurance with monthly receipt. All benefits are offered after 90 days of employment.
Full time is carrying a yearly schedule of 36+ hours. Additional benefits include: 40 hours PTO in addition to EST, Paid holidays if they fall on a day you would work (NY Day, Easter, Memorial Day, July 4, Labor Day, Thanksgiving, Christmas Eve, Christmas and NYE), $100 monthly stipend toward your medical insurance with monthly receipt. All benefits are offered after 90 days of employment.
Compensation: $15.75 - $18.75 per hour
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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Paid Training
We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.
Flexible Schedules
Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!
All Are Welcome
At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.
Make Waves...In Your Community
Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!
Make Waves...In Your Career
Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!
High Fives & Tropical Vibes!
We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!
Going for Gold!
We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.
Grow with Goldfish
There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!