Our team is growing, and we are looking for enthusiastic team players who have a can-do perspective and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile too! When you join Goldfish Swim School, you can expect a warm and welcoming environment. We are committed to training, educating, and supporting our people with integrity, compassion, and trust. See our video: https://youtu.be/TZTVvr5AgIA
- Leadership roles
- Flexible hours
- Great pay
- Valuable work experience
- Increased social opportunities
- Future references/referrals
- Ability to work with children
- Excellent interpersonal communication and organizational skills
- Must pass background examinations (included with training)
- Develops and executes marketing and sales plans to drive school growth.
- Creates business-to-business relationships and structures to drive school growth.
- Engages in active community and school outreach to create sources of lead development
- Manages and develops digital content (search, social, email and other) for sales, marketing and branding efforts
- Actively tracks and focuses on achieving high conversion rates of all sales leads
- Publishes frequent customer/sales messages on numerous digital platforms
- Creates repeatable, scalable processes to ensure quality and business growth
- Provides sales and marketing training to all qualified sales staff.
- Provides leadership, discipline and constructive feedback to our Front Desk Representatives.
- Provides training of Front Desk staff to provide superior performance in customer service, understanding of software tools, Point of Sale and promotional items.
- Ensures phone calls and emails are being responded to professionally and in a timely manner.
- Assists in directing and controlling the daily operations to ensure the school is running according to GSS standard operating procedures.
- Assists in the management of Front Desk staff to ensure high productivity, excellent performance and positive employee satisfaction.
- Gains a high level of knowledge and experience in our software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
- Holds monthly meetings with the Front Desk staff and Management to go over performance reviews (GSRs). Provides agenda items to address during meetings.
- Provides a weekly summary of the Front Desk Notes. Explains any discrepancies in numbers or customer issues.
- Provides a weekly audit of the Registration/Withdrawal Log that gets reconciled against the Period Summary Report for accuracy. Reports and explains any discrepancies.
- Provides audit results of the Lead System (Total Number of Leads, Missing Leads, Contacted Leads, Enrolled Leads).
- Updates the Complete Withdrawal Log on a weekly basis.
- Establishes a relationship with all new employees.
- Conducts all the new hire training (front desk based).
- Works at the desk at least 2 shifts a week.
- Maintains the entire direct debit reporting - Debt/Class Outstanding Balances overseen by the General Manager and Assistant General Manager.
- Acts as main contact person for the Salesforce and ICP software; ensures all information is accurate.
- Maintains all the monthly reporting through ICP software.
- Responds and creates an action plan to the shift and party notes.
- Oversees the job responsibility list at the front desk.
- Responsible for the overall cleanliness at the front desk and the dry side of the facility.
- Hosts monthly workshops with the employees (front desk related).
- Sets sales incentives for the front desk employees in conjunction with the General Manager, to assure that overall goals are considered.
- Offers customer service follow-up to any upset members.
- Ensures all the front desk members have first-aid certifications.
- Oversees the EAP portion at the front desk.
- Assists in maintaining the employee phone list.
- Helps with the subbing process to ensure appropriate staffing.
- Oversees the staff bio book.
- Ensures the retail and vending areas are clean, professional, stocked, labeled and profitable.
- Creates daily sales notes and sends them to the General Manager and Assistant General Manager.
- Fulfills other duties or responsibilities as assigned by the Employer.
- Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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