Pool Training Manager
Brookline
Pool Training Manager
Full Time • Brookline
Responsive recruiter
Benefits:
- Opportunity for advancement
- Paid time off
- Bonus based on performance
Job Title: Pool Training Manager (PTM)
Reports to: Wet Assistant General Manager (AGM) or General Manager (GM)
FLSA Status: Full-Time, Non-Exempt
Summary: Oversees the quality and success of Goldfish Swim School’s training process including oversight of the Golden Teachers, the school’s Golden Learner program, and supervision of the school’s pool area cleanliness.
Duties and Responsibilities include the following:
Reports to: Wet Assistant General Manager (AGM) or General Manager (GM)
FLSA Status: Full-Time, Non-Exempt
Summary: Oversees the quality and success of Goldfish Swim School’s training process including oversight of the Golden Teachers, the school’s Golden Learner program, and supervision of the school’s pool area cleanliness.
Duties and Responsibilities include the following:
- Must work directly with customers for a minimum of 20 hours per week across shifts such as Swim Instructor (SI), Lifeguard (LG), Deck Supervisor (DS), and Front Desk (FD).
- Assist in leading the Monthly In-Services and In-Water Workshops.
- Manage and oversee the Golden Team process, including promotion and training of new Golden Team members and supervision of the Golden Team members. This includes holding team members accountable to lesson quality and attendance expectations and potentially demoting Golden Team members who fail to meet expectations.
- Host New Hire Workshops and Orientation at least twice per month.
- Oversee and ensure effective Mini, Pro, Golden Team, and/or Golden Learner workshops are conducted regularly.
- Oversee and supervise the Cleaning Shift and identify areas for school cleanliness improvements.
- Oversee the Golden Learner process including communication with families about our Golden Learner process.
- Conduct Golden Learner trial lessons, and identify whether a student should be in a group lesson or a private lesson based on safety concerns.
- Communicate with families regularly about student progress, including when Golden Learners no longer qualify for a private lesson at the Golden Learner rate.
- May be trained in “Manager on Duty” (MOD) Responsibilities by the school leaders and be required to MOD.
- Completes all Asana tasks, regularly participates in L10 meetings, and completes other duties as assigned.
Education/Experience:
High school diploma or GED is preferred. Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, and/or childcare provider is required. One or more years as a swim instructor is required. Swimming experience is preferred.
Certificates and Licenses:
Up-to-date Ellis & Associates or American Red Cross Lifeguard certification is required. Lifeguard Instructor certification and/or Certified Pool Operator certification preferred.
Work Environment:
While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.
Benefits:
- Leadership role
- Flexible hours
- Great pay
- Valuable work experience
- Increased social opportunities
- Future references/referrals
Requirements:
- 18+ years old
- Ability to work with children and successfully pass a background check
- Excellent interpersonal communication and organizational skills
- Mastery of Goldfish Swim School’s curriculum (all levels)
- Management or supervisory experience preferred
Pay:
$21.50 - $23 per hour plus monthly bonus opportunities of $0-$300 based on business performance indicators
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
Compensation: $21.50 - $23.99 per hour
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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Paid Training
We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.
Flexible Schedules
Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!
All Are Welcome
At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.
Make Waves...In Your Community
Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!
Make Waves...In Your Career
Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!
High Fives & Tropical Vibes!
We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!
Going for Gold!
We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.
Grow with Goldfish
There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!