Daytime Member Services Representative Fairview Park

Daytime Member Services Representative

Part Time • Fairview Park
Responsive recruiter
Are you a self-driven go-getter who enjoys the rush of sales? Do you enjoy prospecting for leads, presenting the merits of an award-winning program and helping your company grow? Check out Goldfish Swim School! We're not your typical company. We wear flip flops, sing on the job, tell corny jokes and love what we do! We offer paid training and set shifts that work perfectly for folks who are in school or balancing other commitments or jobs.

We're currently looking for a sales expert to present our program to interested prospects and convert them into loyal members. The ideal candidate will be a sales maven, a team-player and an exceptional ambassador for Goldfish Swim School and available to work 3-5x/week from 8:30am-2:30pm. If you want an easy front desk job simply greeting customers, this position is not for you. But, if you love the rush of adrenaline from being busy, are self-directed and love meeting and beating goals -- we want to talk to you!

Duties and Responsibilities:
  1. Responds to inquiries and leads in a timely manner, presents the merits of Goldfish Swim School and converts prospects into loyal members.
  2. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
  3. Processes student registrations using Salesforce and iClassPro booking software.
  4. Resolves customer concerns/complaints using a professional approach.
  5. Assists members with purchases of merchandise and vending.
  6. Greets parents and students as they report to the front desk.
  7. Checks in students on the attendance tracking system.
  8. Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
  9. Checks voicemail and email correspondence and responds in a timely manner.
  10. Provides administrative support to management.
  11. Makes collection calls to resolve billing issues.
  12. Prepares student lesson schedules for use by instructors and management staff.
  13. Fulfills other duties and responsibilities as assigned by the Employer.
Experience using Salesforce or another CRM program is a plus!

Requirements:
  • Must know how to swim
  • Desire to work with children and make a difference
  • Excellent interpersonal communication and organizational skills
  • Must pass background check
  • Extra consideration will be given to applicants who are interested in being cross-trained to teach swim lessons
Education/Experience: High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems.

If you, or someone you know, wants to work for a place where you can make a difference, join us!  

About Goldfish Swim School: Goldfish Swim School has been an industry leader in the swim lesson community since 2006. Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile, too!

Goldfish Swim School of Fairview is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information, visit http://www.goldfishswimschool.com.

NOTE: The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School of Cleveland is an Equal Opportunity Employer.

Keywords: Sales, Service, Call Center, Children, Kids, Camp Counselor, Coach, Receptionist, Office Manager, Clerical, Administrative, Sales, Service, Call Center, Children, Kids, Camp Counselor, Coach, Receptionist, Office Manager, Clerical, Administrative, entry-level, hiring immediately, full time, part time
Compensation: $13.00 per hour




Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

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Why Dive In With Goldfish?

Paid Training
We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.
Flexible Schedules
Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!
All Are Welcome
At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.
Make Waves...In Your Community
Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!
Make Waves...In Your Career
Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!
High Fives & Tropical Vibes!
We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!
Going for Gold!
We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.
Grow with Goldfish
There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!