Benefits:

Competitive salary
Employee discounts
Opportunity for advancement

Do you want to work somewhere you can make a difference? Are you looking for a great gig where the work is actually fun? Check out Goldfish Swim School! We’re a rapidly growing, award winning franchise that is not your typical company!

We change lives. We help children reach their goals. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Benefits:

Leadership roles
Flexible hours
Great pay
Incentive bonuses
Valuable work experience
Increased social opportunities
Future references/referrals

Requirements:

Experience with and ability to work with children
Excellent interpersonal communication and organizational skills
Experience in grass-roots marketing
Demonstrated leadership experience
Focus on extraordinary customer service, safety, quality, and team member development
Must pass background examinations (included with training)

Job Title: Marketing & Member Experience Coordinator

Reports to: General Manager

FLSA Status: Part-time, Non-Exempt

Summary: Oversees the quality and success of the Marketing & Member Experience operations of Goldfish Swim School as well as being fully capable of running an operations shift smoothly and independently. This encompasses all front desk and marketing operations including sales functions, customer service, retail and vending, marketing, W.A.T.E.R. safety program, community events, and workplace employee activities.

Duties and Responsibilities:

Provides leadership and constructive feedback to our Front Desk Associates, including recognizing and delivering development opportunities beyond the normal scope of initial new hire training.
Assists in directing and controlling the daily operations to ensure the school is running according to GSS standard operating policies and procedures.
Assists in the leadership of Front Desk staff to ensure high productivity, excellent performance and positive employee and guest experience and satisfaction.
Provide a weekly update to the Management team of enrollment, marketing, and financial statistics using the team Scorecard.
Oversees and reports marketing and sales data by utilizing Choice LocaL Dashboard and Reporting, including providing a weekly update to the Management team using the team Scorecard.
Responsible for troubleshooting all iClassPro account issues with the management team.
Offers customer service follow-up to any upset members and provides ‘in-the-moment’ solutions for other Front Desk associates and guests.
Assists in overseeing the utilization and content publishing of social media on all platforms.
Manages content, build, and delivery of the monthly newsletter to email subscribers (Monthly Bubble).
Participates in bi-weekly marketing calls with the public relations team and assists in implementing action items from meetings.
Oversees participation in community events and assists Management with house and private events in-school.
Oversees the W.A.T.E.R. Safety Presentation program.
Acts as a trainer to new Front Desk employees, oversees the Front Desk Training binder and reports any necessary updates to GM.
Oversees all operational binders at the front desk: donations, events, Front Desk SOPs, Staff Bios, etc.
Responsible for the overall cleanliness at the front desk and the dry side of the facility.
Ensures the retail and vending areas are clean, professional, stocked, and labeled and provides purchase needs to GM.
Works at the desk at least 2-3 shifts a week, on average.

Education/Experience: High school diploma or GED is required. Experience in customer service and grass-roots marketing required. Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, and/or childcare provider recommended. Minimum experience of 6 months to 1 year in marketing and/or leadership role.

Work Environment: While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.

Certificates and Licenses: Lifeguard, CPR, First Aid, and AED required.

Compensation: $18.00 - $22.00 per hour

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!

Making Waves with Passion, Purpose & Core Values!

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life’s accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

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Why Dive In With Goldfish?

Paid Training

We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.

Flexible Schedules

Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!

All Are Welcome

At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.

Make Waves...In Your Community

Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!

Make Waves...In Your Career

Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!

High Fives & Tropical Vibes!

We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!

Going for Gold!

We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.

Grow with Goldfish

There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!