Benefits:

401(k) matching
Opportunity for advancement
Paid time off
Bonus based on performance
Company parties
Employee discounts
Flexible schedule
Free uniforms
Health insurance
Parental leave

Are you ready to dive into a dynamic sales and customer service role? At Goldfish Swim School, we're seeking enthusiastic individuals to join our team as Customer and Sales Representatives. As a frontline response team member, you'll be instrumental in connecting with customers, driving sales through customer engagement across many channels, and achieving exciting monthly targets.

Joining our team means more than just a job—it's a chance to thrive in a supportive environment where your efforts are recognized and rewarded. Picture yourself as the voice of our company, engaging customers with persuasive pitches and delivering top-notch service. And yes, there are perks! Enjoy incentives like bonuses, team celebrations, and opportunities for professional growth.

See our video on Goldfish Experience: https://youtu.be/TZTVvr5AgIA

Primary Responsibilities:

Assist in developing customer leads through digital marketing, in-school experiences, marketing events and referral programs.
Interact and engage with customers through multiple channels: 1) Email 2) Text 3) Voice Mail 4) Phone Calll and 5) In-Person.
Present and promote services clearly using effective sales techniques.
Track sales and marketing KPIs, focusing on improving conversion rates and customer experience.
Build rapport with customers to understand their needs and identify sales opportunities.
Answer questions about Goldfish Swim School and our Science of Swimplay approach.
Answer questions about the company and provide excellent customer service.
Enter and update customer information in the database accurately.
Meet or exceed monthly sales targets and performance metrics.
Collaborate with team members and other departments to ensure customer satisfaction.

Job Requirements and Skills:

Proven experience in strong customer service-focused organizations.
Prior experience in sales, digital media, telemarketing, and event marketing
Strong communication and interpersonal skills, must be able to write professionally: clearly and concisely
Ability to effectively manage time and prioritize tasks to meet targets.
Persuasive and goal-oriented with a focus on customer satisfaction.
Proficient in using CRM software, texting software, customer billing and other customer interaction tools
A college education is required; certification in sales or marketing is a plus.

Benefits:

Healthcare is available to every employee who works more than 20 hours per week and meets age requirements.
401K with matching available.
Paid training to kickstart your career
Opportunities for promotions and growth
Flexible hours, even just one shift per week (4 hours)
No late nights, with afternoon shifts ending at 8 pm
Increased social opportunities for networking and fun

Goldfish Swim School is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. See: www.goldfishswimschool.com

NOTE: The information in this posting is not all-inclusive and may be subject to change. The employee is to fulfill other duties and responsibilities as assigned by the Employer.

Location: On-Site with some opportunity for hybrid work.

Key Words: Dynamic, Enthusiasm, Proficiency, Frontline, Engagement, Salesmanship, Outreach, Targets, Support, Recognition, Communication, Persuasion, Service, Incentives, Teamwork, Development, Swimplay, Database, Metrics, Satisfaction, Swimming, Franchise

Compensation: $18.00 - $21.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!

Making Waves with Passion, Purpose & Core Values!

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life’s accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

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Why Dive In With Goldfish?

Paid Training

We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.

Flexible Schedules

Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!

All Are Welcome

At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.

Make Waves...In Your Community

Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!

Make Waves...In Your Career

Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!

High Fives & Tropical Vibes!

We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!

Going for Gold!

We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.

Grow with Goldfish

There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!