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General Manager Goldfish Swim School - Owings Mills

General Manager

Full Time • Goldfish Swim School - Owings Mills
Benefits:
  • Dental insurance
  • Health insurance
  • Paid time off
Job Title: General Manager
Reports to: Regional Manager 
FLSA Status: Full Time

Summary: Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities. Responsible for exhibiting an ability to achieve the financial targets for GSS as outlined in the annual budget by motivating, leading, and supervising a team of highly engaged employees.

Duties and Responsibilities

Administration/Organization
  • Strong organizational skills and the ability to effectively manage multiple situations at once 
  • Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures. 
  • Communicate and implement company policies and procedures to employees of GSS
  • Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction. 
  • Responsible for  training, recruitment and hiring of the highest possible caliber of staff

Leadership/Motivation 
  • Serve as a role model for employees 
  • Communicates effectively by holding weekly meetings with management team 
  • Oversee, support, direct and develop staff of 30-60 employees 
  • Initiates and oversees workplace employee activities (“Fun” Department) with the goal of achieving improved employee satisfaction. 

Sales and Revenue Management 
  • Demonstrates the ability to lead, motivate and manage the sales team 
  • Achieve desired sales and enrollment targets 
  • Achieve desired revenue goals by leading a team of actively engaged employees 
  • Ensure the front desk sales staff has a high level of knowledge about our premier learn to swim lessons

Financial
  • Exhibit an understand of budgets and income statements 
  • Establish controls of expenses and purchasing supplies 
  • Display an ability to keep expenses at or below budget 
  • Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget 
  • Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved. 
  • Schedules staff and manages payroll

Safety 
  • Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP. 
  • Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
  • Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.

Operations 
  • Trains and oversees all staff to ensure that the GSS standard operating procedures are being maintained. 
  • Support personnel related problems or difficulties by following company procedures and documentation
  • Interacts with the Deck Supervisors on issues related to class scheduling, student progress, customer service and employee performance and training
  • Gains knowledge and experience of scheduling software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions. 

Customer Service 
  • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to GSS families 
  • NPS Score 

Measurement Standards 
  • Successful management of all financial budgetary goals 
  • Focuses on membership retention 
  • Timely completion of assigned tasks and projects 
  • Follow all policies and procedures in the employee handbook 
Schedule expectations: Some weeknights, weekends - open 7 days per week.

#MNG1
Compensation: $85,000.00 - $100,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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Why Dive In With Goldfish?

Paid Training
We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.
Flexible Schedules
Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!
All Are Welcome
At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.
Make Waves...In Your Community
Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!
Make Waves...In Your Career
Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!
High Fives & Tropical Vibes!
We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!
Going for Gold!
We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.
Grow with Goldfish
There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!