General Manager
Full Time • Rochester
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Free uniforms
- Health insurance
- Paid time off
- Training & development
Job Description:
As our General Manager, you will be responsible for overseeing the day-to-day operations of Goldfish Swim School of Rochester, MN. You'll lead a large team of staff members, including swim instructors, lifeguards, and customer service representatives, ensuring that each member of our team is equipped with the skills and resources they need to succeed. You'll also play a key role in driving membership sales and promoting our core Goldfish customer values.
As our General Manager, you will be responsible for overseeing the day-to-day operations of Goldfish Swim School of Rochester, MN. You'll lead a large team of staff members, including swim instructors, lifeguards, and customer service representatives, ensuring that each member of our team is equipped with the skills and resources they need to succeed. You'll also play a key role in driving membership sales and promoting our core Goldfish customer values.
Responsibilities:
- Hire, manage, and train a team of staff members, including swim instructors, lifeguards, and customer service representatives.
- Collaborate with Goldfish corporate trainers to develop outstanding training programs for our swim instructors, lifeguards, deck supervisors, and managers.
- Oversee the day-to-day operations of our swim school, including scheduling, facility maintenance, and customer service.
- Drive membership sales and promote our core Goldfish customer values, ensuring that every customer has an exceptional experience.
- Develop and implement strategies to achieve revenue and profitability goals.
- Uphold Goldfish Swim Schools' high standards for safety, cleanliness, and customer service, with hyper-vigilance on pool safety.
- Foster a positive and inclusive team culture where staff feel valued, supported, and motivated to excel.
- Take a strong sense of initiative and continuously seek opportunities to improve the customer experience.
- Maintain pool equipment and pool sanitation systems to ensure proper functioning and cleanliness.
Qualifications:
- College degree required.
- Strong human resources background, with experience hiring, managing, and training teams.
- Aquatics background, including instruction and lifeguard experience preferred.
- Business experience in membership sales is ideal.
- Experience with payroll systems and employee scheduling software.
- Experience with Customer Relationship Management (CRM) software and sales tracking processes desired.
- Passion for customer service and a commitment to upholding Goldfish Swim Schools' core values (Integrity, Compassion, Trust, Accountability, and Fun).
- Excellent leadership, communication, and interpersonal skills.
- Ability to work collaboratively with cross-functional teams and thrive in a fast-paced environment.
- Positive attitude and a genuine desire to make a difference in the lives of children and families in our community.
- Certified Pool Operator (CPO) certification is ideal and will be required for the position - If needed, training can be provided to obtain certification.
- Prior experience with maintenance of pool equipment and pool sanitation systems preferred.
Compensation: $55,000.00 - $60,000.00 per year
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
(if you already have a resume on Indeed)
Or apply here.
Paid Training
We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.
Flexible Schedules
Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!
All Are Welcome
At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.
Make Waves...In Your Community
Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!
Make Waves...In Your Career
Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!
High Fives & Tropical Vibes!
We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!
Going for Gold!
We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.
Grow with Goldfish
There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!