Benefits:

Competitive salary
Health insurance
Paid time off
Training & development

Job Title: Regional Manager

Location: NYC Market

FLSA Status: Exempt

About Goldfish Swim School:

Goldfish Swim School has been an industry leader in the swim lesson community since 2006. Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile, too!

Summary: Acts as the main point of contact for multi-unit Goldfish Swim School locations. Trains and oversees the operational development within the schools. Becomes the liaison between the management team and the owners. Plans objectives for the locations to ensure compliance with financial goals, commitments and brand integrity.

Duties and Responsibilities:

Responsible for financial, customer, safety, and staffing performance in the assigned region.
Recruiting, training, developing the leadership team in each school as well as conducts regular performance appraisals
Works with the financial accounting team to best understand the targets for the year relative to enrollment, revenue and expenses.
Works with team to forecast results and potential problems; then helps to create a solution to any issue
Collects and communicates quarterly bonus information for designated team members
Coaches the teams at each school in the region what the priorities are in each month/quarter/year.
Helps the team celebrate high performers
Helps the team to identify low performers
Works with upper management to decide compensation changes
Resolves high level customer satisfaction issues or employee related complaints. Monitor customer complaints for trends or patterns.
Works with the Sales/Marketing Director on marketing activities, policies, schedules and plans.
Ensures all company standards, policies and procedures are followed.
Interacts with staff and members. Regional Manager must be open to teaching swim lessons, working a front desk shift and be a hands on leader
Brand ambassador for schools.
Subject to change at any time

Schedule Expectations

830am-430pm or 9am-5pm every Monday
Example AM shift: 830-430PM
Example PM shift it is from 12-8/830PM
Two morning and 2 afternoon shifts and one weekend
Must be able to travel throughout region and work onsite
- Schools in region: Staten Island, Astoria, Flushing, UES ( subject to change)

Education/Experience: College degree in a business-related field is required. Two years previous customer service and/or administrative office experience required. Three years of management experience required. Previous Goldfish Swim School management preferred. High level computer skills required using; Word, Excel, and other software systems.

Certifications and Licenses: Lifeguard, CPR, First Aid and AED certifications required.

Compensation: $120,000.00 - $130,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!

Making Waves with Passion, Purpose & Core Values!

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life’s accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

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Why Dive In With Goldfish?

Paid Training

We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.

Flexible Schedules

Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!

All Are Welcome

At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.

Make Waves...In Your Community

Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!

Make Waves...In Your Career

Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!

High Fives & Tropical Vibes!

We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!

Going for Gold!

We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.

Grow with Goldfish

There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!