Benefits:
- Health insurance
- Opportunity for advancement
- Training & development
Summary:
The Sales and Service Manager is primarily responsible for leading the marketing, sales, and customer service efforts at Goldfish Swim School. This role involves creating a strong community presence through grassroots marketing and brand awareness events, generating leads, closing sales, and ensuring an exceptional customer experience. Additionally, the Sales and Service Manager oversees staffing, retail, and vending departments, as well as birthday party operations. They also train and lead a team of Sales and Service Associates to achieve similar goals.
Key Responsibilities:
Lead marketing efforts by organizing and executing grassroots marketing and brand awareness events in the community.
- Create engaging content for social media to promote the school’s programs and events.
- Develop and maintain business-to-business relationships.
- Manage the sales process from lead generation to sign-ups and follow-up with trial participants to ensure they become members.
- Overcome objections and close sales effectively.
- Train and lead a team of Sales and Service Associates to meet marketing, sales, and customer service objectives.
- Ensure a high-quality experience for current members.
- Assist with daily operations to ensure compliance with GSS standard operating procedures.
- Interact with Deck Supervisors and Golden Teachers on scheduling, customer service, and training-related issues.
- Maintain knowledge and skills in technology platforms for bookings, class scheduling, and administrative functions.
- Implement and uphold safety standards, including the Emergency Action Plan.
- Be willing to train for and understand the roles of lifeguard, swim instructor, and deck supervisor as needed.
Education/Experience:
- High school diploma or GED preferred.
- Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, and/or childcare provider required.
- Experience in grassroots marketing and brand awareness preferred.
- Experience in membership sales preferred.
Certificates and Licenses:
- Lifeguard Instructor certification recommended.
- If not currently certified, please be open to getting lifeguard certification.
Work Environment:
- Regular exposure to heat and humidity.
- Moderate noise levels.
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
Goldfish Swim School Fairview Park
Goldfish Swim School is the premier learn-to-swim facility for kids ages 4 months to 12 years. We use our proven confidence-building curriculum to promote a love of swimming and teach children to be safer in and around the water.
JOIN OUR CREW! Grab a great gig where the work is fun! We wear flip flops. We sing on the job. We tell corny jokes. We give high fives freely. We love our employees and reward hard work with Snack Shack bonuses, gift cards and other fun perks! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate. If you love working with kids, we’d love to talk to you!
Company Website: www.goldfishswimschool.com
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