General Manager
Full Time • St Johns
Responsive recruiter
Benefits:
- Bonus based on performance
- Competitive salary
- Free uniforms
- Training & development
Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We’re a rapidly growing, award-winning franchise that is not your typical company!
Benefits:
- Leadership growth
- Valuable work experience
- Social environment
- Competitive compensation
Requirements:
- Ability to work with children
- Excellent interpersonal communication and organizational skills
- Ability to lead a staff of 35
- Experience in retail as well as quantitative ability to oversee profits and losses
Job Title: General Manager
Reports to: Owner
FLSA Status: Exempt
Summary: Oversees the quality and success of Goldfish Swim School daily operations including staffing, marketing, pool operations, cash management, customer service, retail and vending department, private party operations, workplace employee activities, facility maintenance and financial results.
Duties and Responsibilities:
- Oversees human resources to include procedures, recruiting, interviewing, paperwork, scheduling, time collection, payroll, staff development and staff evaluations.
- Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures.
- Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
- Trains and oversees aquatics department to provide superior swim instruction to the students of GSS. Interacts with the Assistant Managers, the Deck Supervisors and other lead positions on issues related to class scheduling, student progress, customer service and employee performance and training.
- Oversees sales and marketing training to all qualified sales staff.
- Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
- Oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
- Gains knowledge and experience of scheduling applications to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
- Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
- Initiates and oversees workplace employee activities (“Fun” Department) with the goal of achieving improved employee satisfaction.
- Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP.
- Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
- Manages all schedules and budgets.
- Oversees facility maintenance while maintaining the cleanliness of the interior and exterior of the building.
- Performs monthly billing and resolves billing issues.
- Performs monthly financial analysis of company results.
- Participates in Goldfish leadership conference as well as Goldfish training and meetings.
- Fulfills other duties and responsibilities as assigned by the Employer.
Education/Experience: Bachelor’s degree in business administration, communications or equivalent is desired. Experience in retail operations and as a youth sports instructor/coach, camp counselor or aquatics instructor/supervisor is preferred. Three to five years management experience is preferred.
Certificates and Licenses: Lifeguard, CPR/AED and First Aid certifications required. Lifeguard Instructor certification is highly encouraged.
Work Environment: This is a full-time position requiring 45-50 hours a week. Hours of operations include weekday evenings and weekend hours. While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.
Compensation: $60,000.00 - $70,000.00 per year
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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Paid Training
We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.
Flexible Schedules
Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!
All Are Welcome
At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.
Make Waves...In Your Community
Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!
Make Waves...In Your Career
Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!
High Fives & Tropical Vibes!
We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!
Going for Gold!
We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.
Grow with Goldfish
There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!