Assistant General Manager/Sales Manager
Part Time • Eagan
Benefits:
- Bonus based on performance
- Employee discounts
- Free uniforms
Job Title: Assistant General Manager / Sales Manager
Reports to: General Manager
FLSA Status: Exempt
Summary: Oversees the quality and success of Goldfish Swim School daily operations including sales performance and reporting, staffing, cash management, customer service, retail, facility cleanliness, private party operations and workplace employee activities.
Duties and Responsibilities
- Exhibits daily adherence and leadership regarding Goldfish Swim School core values.
- Directs and controls daily operations to ensure the school is running per GSS standard operating procedures, as indicated by our “Every Day Golden Experience” matrix.
- Manages the staff of GSS to ensure high productivity, excellent performance and favorable employee satisfaction.
- Trains and oversees the front desk to provide superior sales performance and lead management.
- Interacts with AGMs and Deck Supervisors on issues related to class scheduling, student progress, customer service and employee performance and training.
- Provides sales and marketing training to all qualified sales staff.
- Closely and frequently coordinates with our franchisor representatives, local sales & marketing director, Regional Manager, and General Manager.
- Provides direction in the retail area to ensure products are stored, organized, neatly displayed, and priced for sale.
- Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
- Gains knowledge and experience of scheduling software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
- Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
- Initiates and oversees workplace employee activities with the goal of achieving improved employee satisfaction.
- Ensures compliance with the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains staff on the GSS EAP.
- Maintains required certifications.
- Schedules front desk staff and closely coordinates with the General Manager to manage payroll.
- Fulfills other duties and responsibilities as assigned by the Employer.
Safety Standards
The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all Minnesota Department of Health safety requirements and operates with a culture of compliance.
Education/Experience
High school diploma or GED required. Bachelor's degree in business administration, communications, or sports administration or equivalent is desired. Experience as youth sports instructor/coach, camp counselor or aquatics instructor/supervisor is preferred. One to three years management experience is preferred.
Certificates and Licenses
Lifeguard, CPR, First Aid, AED required; training will be provided.
Work Environment
While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate. Long periods of standing may be required during customer hours.
Compensation: $20.00 - $25.00 per hour
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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Paid Training
We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.
Flexible Schedules
Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!
All Are Welcome
At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.
Make Waves...In Your Community
Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!
Make Waves...In Your Career
Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!
High Fives & Tropical Vibes!
We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!
Going for Gold!
We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.
Grow with Goldfish
There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!