Manager In Training
Full Time • Goldfish Swim School - Garden City
Job Title: Manager in Training
Reports to: General Manager
FLSA Status: Part Time
Summary: Goldfish Swim School is the premier brand for swim lessons, dedicated to providing a safe, fun, and educational experience for children and their families. With a commitment to nurturing a love for swimming and ensuring water safety, we are looking for motivated individuals to join our team and grow into future leaders within our organization.
Position Overview: The Manager in Training (MIT) program at Goldfish Swim School is designed to prepare you for a leadership role within our swim schools. This position offers comprehensive training in both operational and management skills, with a focus on delivering exceptional swim education and maintaining a positive, engaging environment for families and staff.
Additional Details:
- This is a part-time position; however, individuals in this role may be eligible for full-time hours depending on the current needs of the business.
- Employees holding the Manager in Training title are expected to permanently and consistently fulfill shifts as Deck Supervisor, Front Desk, and Teaching.
- Please note that employees in the Manager in Training position will not have key holder responsibilities.
Key Responsibilities:
- Training & Development:
- Engage in a structured training program covering all aspects of swim school operations, from curriculum delivery to customer service.
- Learn the Goldfish Swim School philosophy, including our approach to swim education and safety protocols.
- Develop essential management skills, including team leadership, staff development, and operational efficiency.
- Operational Management:
- Assist in learning to manage the daily operations of the school, including scheduling classes, overseeing pool activities, and ensuring facility maintenance.
- Support the implementation and adherence to Goldfish Swim School’s policies and procedures.
- Help coordinate special events, swim assessments, and other promotional activities.
- Team Leadership:
- Mentor and support swim instructors and staff, fostering a positive and collaborative work environment.
- Participate in the hiring, training, and performance evaluation of team members.
- Promote professional growth and provide feedback to enhance staff performance and satisfaction.
- Customer Focus:
- Ensure a high standard of customer service by addressing parent and student inquiries, resolving issues, and maintaining a welcoming atmosphere.
- Gather and analyze feedback from families to continually improve our swim programs and customer experience.
- Promote and implement community outreach programs to enhance brand visibility and engagement.
- Reporting & Analysis:
- Assist in preparing and reviewing operational reports, including class attendance, financial metrics, and staff performance.
- Analyze data to identify trends, opportunities for improvement, and strategies for achieving business goals.
- Contribute to the development of strategic initiatives to enhance school performance and student satisfaction.
Qualifications:
- Working toward a Bachelor’s degree in Business Administration, Sports Management, Education, or a related field.
- Passion for working with children and a strong interest in swim education and safety.
- Excellent communication and interpersonal skills, with the ability to motivate and inspire a team.
- Strong organizational skills and attention to detail.
- Ability to adapt to various roles and responsibilities within a dynamic environment.
- Previous experience in customer service or a leadership role is a plus, but not required.
Preferred Qualifications:
- Experience in a swim school or aquatic center is desirable.
- Certification in CPR, First Aid, or Lifeguard training is required
- Bilingual abilities are beneficial.
What We Offer:
- Competitive salary and benefits package.
- Comprehensive training program with opportunities for professional growth.
- Career advancement potential within the Goldfish Swim School network.
- A supportive and fun work environment dedicated to making a splash in the lives of families.
Certificates and Licenses: Lifeguard, CPR, First Aid, AED certifications required. Lifeguard Instructor certification is highly encouraged.
Compensación: $20.00 - $25.00 per hour
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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Paid Training
We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.
Flexible Schedules
Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!
All Are Welcome
At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.
Make Waves...In Your Community
Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!
Make Waves...In Your Career
Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!
High Fives & Tropical Vibes!
We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!
Going for Gold!
We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.
Grow with Goldfish
There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!