Call Center- Customer Service Representative
Full Time • Goldfish Swim School - Pittsford
Responsive recruiter
We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.
Benefits:
- Flexible hours
- Great pay
- Valuable work experience
- Increased social opportunities
- Future references/referrals
Requirements:
- Excellent interpersonal, communication, and organizational skills
- Strong customer service mindset with the ability to meet performance goals
- Must pass background examinations (included with training)
- High school diploma or GED preferred
- Some college coursework highly preferred
- Minimum of one year of customer service and/or administrative office experience required
- Intermediate computer skills preferred (Word, Excel, and other software systems) required
- Ability to multitask, stay organized, and work in a fast-paced call environment
Job Title: Customer Service Representative
Reports to: Managers
FLSA Status: Non-Exempt
Summary: We are seeking a friendly, motivated, and results-driven Customer Service Representative to join our team. This role operates in a call-center environment and plays a key part in helping families enroll their children in swim lessons. The ideal candidate is comfortable on the phone, enjoys helping others, and can consistently meet performance metrics related to calls, customer experience, and enrollments.
Duties and Responsibilities:
1. Answer incoming phone calls promptly and professionally; screen, direct, and respond to inquiries
2. Make outbound calls to prospective and current members regarding swim lessons, scheduling, and account follow-ups
3. Process student registrations using effective sales and customer service techniques
4. Meet and maintain assigned performance metrics (call volume, conversions, follow-ups, etc.)
5. Check and respond to voicemail and email correspondence in a timely manner
6. Make collection calls to resolve open account balances
7. Schedule birthday and pool parties
8. Resolve customer questions and concerns with a calm, professional, and solution-focused approach
9. Maintain accurate records using internal systems
10. Perform additional duties as assigned by management
1. Answer incoming phone calls promptly and professionally; screen, direct, and respond to inquiries
2. Make outbound calls to prospective and current members regarding swim lessons, scheduling, and account follow-ups
3. Process student registrations using effective sales and customer service techniques
4. Meet and maintain assigned performance metrics (call volume, conversions, follow-ups, etc.)
5. Check and respond to voicemail and email correspondence in a timely manner
6. Make collection calls to resolve open account balances
7. Schedule birthday and pool parties
8. Resolve customer questions and concerns with a calm, professional, and solution-focused approach
9. Maintain accurate records using internal systems
10. Perform additional duties as assigned by management
Education/Experience: High school diploma or GED preferred. Some college highly preferred. One year of previous customer service and/or administrative office experience preferred. Intermediate level computer skills preferred using Word, Excel and other software systems.
Compensation: $17.00 per hour
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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Paid Training
We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.
Flexible Schedules
Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!
All Are Welcome
At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.
Make Waves...In Your Community
Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!
Make Waves...In Your Career
Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!
High Fives & Tropical Vibes!
We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!
Going for Gold!
We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.
Grow with Goldfish
There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!