Bilingual Front Desk Representative (Non-Seasonal)

Location: Goldfish Swim School
Status: Non-Exempt | Part-Time / Full-Time (as applicable)

Job Summary

Goldfish Swim School is seeking a friendly, organized, and customer-focused Front Desk Representative to serve as the first point of contact for our members and guests. This role supports daily operations through customer service, sales, scheduling, and administrative tasks. Bilingual candidates who speak, read, and write fluently in Spanish are strongly preferred to better support our diverse families.

Key Responsibilities

Greet and assist parents and students with a warm, professional attitude
Answer phones, respond to inquiries, and direct calls appropriately
Process student registrations, payments, and merchandise sales
Conduct sales calls and follow-ups with prospective members
Schedule and manage birthday/pool parties and related communications
Prepare daily lesson schedules for instructors and management
Resolve customer questions or concerns with professionalism and care
Maintain cleanliness and organization of front desk, observation, and common areas
Update promotional displays and informational materials
Enforce safety rules and assist with first aid when necessary
Communicate effectively with English- and Spanish-speaking families, both verbally and in writing (phone, email, and in person)
Cross-train to gain a working knowledge of swim instruction programs and curriculum

Qualifications

High school diploma or GED required; some college preferred
Minimum 2 years of customer service and/or administrative experience
Intermediate computer skills (Word, Excel, scheduling or POS systems)
Strong communication and interpersonal skills
Bilingual fluency in English and Spanish (spoken and written) strongly preferred
CPR, First Aid, and AED certification required (or ability to obtain upon hire)

Why Work With Us?

Supportive, family-friendly work environment
Flexible scheduling
Opportunity to make a positive impact on children and families
Fun, energetic workplace focused on safety and growth

Equal Employment Opportunity Statement

Goldfish Swim School is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic

Saving and changing lives, every single day.

We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN! Working for Goldfish Swim School will allow you to provide children and families with necessary life skills to combat the ever-growing drowning statistics. Whether you are in the pool leading instruction for our swimmers or warmly greeting our members in our tropical lobby as a front desk representative, you are making an impact.

Perks and Benefits:

Paid on-the-job training
Flexible scheduling
Culture driven company
Employee recognition programs

About Goldfish Swim School:

Goldfish Swim School has been an industry leader in the swim lesson community since 2006. Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile, too!

If you, or someone you know, desires to work for a place where you can make a difference, explore, apply and then join us. Goldfish Swim School of Katy is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see http://www.goldfishswimschool.com. NOTE: The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School of Katy is an Equal Opportunity Employer.

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!

Making Waves with Passion, Purpose & Core Values!

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life’s accomplishments by remembering to Celebrate!