Learning Development Lead - Business Operations
Full Time • BHB Operations
Job Title: Learning Development Lead - Business Operations
Reports to: Director of Operations
Location: Travel Required (Multi-location, up to 75%)
FLSA Status: Full Time
Summary: The Learning & Development Lead is responsible for the effective onboarding, training, and development of new General Managers (GMs) across multiple swim school locations. This role is both instructional and leadership-focused, serving as the primary mentor, coach, and point of contact for GMs during their onboarding and training period. The L&D Lead travels to assigned swim schools to deliver hands-on, consistent, and high-quality leadership training aligned with company values, operational standards, and customer service excellence.
Key Responsibilities:
- Training Delivery & Facilitation
- Lead comprehensive, hands-on training programs for new General Managers, covering all operational, team leadership, and customer experience areas.
- Ensure training content aligns with company SOPs, safety regulations, financial management, and service delivery standards.
- Facilitate classroom and on-deck (poolside) learning sessions, role-playing scenarios, and evaluations.
- Mentorship & Coaching
- Serve as the primary mentor and direct report for new GMs throughout the training cycle.
- Provide continuous coaching, performance feedback, and leadership development.
- Assess trainee readiness and support seamless transitions into the GM role.
- Travel & Site Support
- Travel to swim school locations as needed to support new GM onboarding (estimated 60–75% travel).
- Collaborate with district managers and local teams to provide in-person training, guidance, and transition support.
- Curriculum & Process Improvement
- Contribute to the ongoing improvement of training materials, manuals, and checklists based on field experience.
- Provide feedback to the L&D team on program effectiveness and suggest enhancements.
- Evaluation & Reporting
- Track trainee performance and progress against key milestones.
- Deliver weekly progress reports and final readiness evaluations to senior leadership.
Qualifications:
- 3–5 years of leadership experience, preferably in swim school operations, retail, fitness, hospitality, or education sectors.
- Prior experience as a General Manager or multi-site manager strongly preferred.
- Demonstrated experience in training, mentoring, or team development.
- Strong interpersonal skills with the ability to lead, motivate, and inspire new managers.
- Excellent verbal, written, and presentation skills.
- Willingness to travel regularly across assigned regions.
- CPR/First Aid certifications preferred (or willingness to obtain).
- Passion for youth education, swimming, and safety is a plus.
Core Competencies:
- Leadership Development
- Operational Excellence
- Communication & Coaching
- Problem Solving
- Emotional Intelligence
- Adaptability & Travel Readiness
Working Conditions:
- Frequent travel to various swim school locations.
- Ability to work a flexible schedule, including occasional weekends during training cycles.
- On-site work includes time on the pool deck, in classrooms, and administrative offices.
Compensation: $75,000.00 - $85,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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Paid Training
We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.
Flexible Schedules
Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!
All Are Welcome
At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.
Make Waves...In Your Community
Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!
Make Waves...In Your Career
Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!
High Fives & Tropical Vibes!
We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!
Going for Gold!
We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.
Grow with Goldfish
There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!