Sales & Service Coordinator

Goldfish Swim School - Marlborough

The Sales & Service Coordinator plays a vital leadership role in ensuring every family receives the GOLDEN experience at Goldfish Swim School - Marlborough. This position oversees front desk operations and sales efforts while supporting marketing initiatives that drive enrollment growth, community engagement, and brand visibility.

This role serves as a primary point of contact for families, leading a team of Front Desk Representatives, supporting enrollment goals, and ensuring consistent execution of company policies and brand standards. The Sales & Service Coordinator works closely with leadership to deliver exceptional service, promote programs and events, and maintain operational excellence.

This is a part-time position with the opportunity to transition into a full-time role based on performance and business needs.

Key Duties and Responsibilities:

Greet and assist families via phone, email, text, and in-person interactions with warmth and professionalism
Manage class scheduling, payments, and member accounts using iClassPro
Track, nurture, and convert leads through Salesforce using timely follow-up and multiple touchpoints
Run accurate financial, sales, and attendance reports; ensure proper daily reconciliation
Train, coach, and conduct performance reviews for Front Desk Representatives
Coordinate, maintain, and update bulletin boards to reflect monthly programs, promotions, and themes
Plan, schedule, and assist with events, promotions, and community outreach initiatives
Support the utilization of social media platforms to promote programs and marketing initiatives
Participate in in-water training to strengthen program knowledge and sales confidence
Obtain and maintain CPR, First Aid, AED, and Lifeguard certifications (training provided internally)

Qualifications:

21 years or older
High school diploma or equivalent required; college degree preferred
Customer service, sales, administrative, or marketing experience required
Leadership or training experience strongly preferred
Strong communication, organization, and multitasking skills
Experience with Salesforce, iClassPro, or CRM systems preferred
Financial accuracy and attention to detail
Creative, dependable, and team-oriented
Weekend availability required
CPR/AED, First Aid, and Lifeguard certification required within 90 days of hire

Benefits:

5 Days of Paid Time Off per calendar year
Bonus Eligibility
Paid in full for scheduled shifts on major holidays (six per year)
Paid in full for scheduled shifts during unexpected closures (e.g., bathroom accident, inclement weather, power outage)
Annual Wage Increase Eligibility
401(k) Program Participation (subject to eligibility requirements)

Why Join Goldfish Swim School?

Supportive, team-oriented work environment
Leadership development and growth opportunities
Paid training and certifications
A mission-driven role making a real impact on students and families
Fun, fast-paced workplace with purpose

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!

Making Waves with Passion, Purpose & Core Values!

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life’s accomplishments by remembering to Celebrate!