Benefits:

Free uniforms
Training & development
Bonus based on performance
Competitive salary
Employee discounts
Flexible schedule

About the Role:

Goldfish Swim School MFO is looking for an energetic and passionate Sales and Service Manager to join our team in Brighton, MI! In this role, you'll lead the charge in delivering an exceptional member experience while driving enrollment growth and building a world-class customer service culture. If you love people, thrive in a fast-paced environment, and are ready to make a splash, we want to hear from you!

Responsibilities:

Drive membership sales by managing leads, conducting tours, and converting prospective families into enrolled students
Oversee front desk operations and ensure a seamless, welcoming experience for all members and guests
Train, coach, and develop customer service staff to meet and exceed performance standards
Manage member retention efforts including follow-ups, resolving concerns, and building lasting relationships
Monitor and report on sales metrics, enrollment trends, and service KPIs
Coordinate with school leadership to implement promotions, events, and community outreach initiatives
Handle member inquiries, complaints, and escalations with professionalism and care
Manage social media accounts

Requirements:

2+ years of experience in sales, customer service management, or a related leadership role
Proven track record of meeting or exceeding sales goals and driving revenue growth
Strong leadership skills with experience supervising and motivating a team
Excellent communication and interpersonal skills with a customer-first mindset
Proficiency with CRM software, scheduling systems, or point-of-sale platforms
Ability to work flexible hours including evenings and weekends as needed
Passion for child development, swim education, or family-oriented services is a plus

About Us:

Goldfish Swim School MFO is part of the nationally recognized Goldfish Swim School franchise, dedicated to teaching children the life-saving skill of swimming in a fun, safe, and nurturing environment. Families love us for our expert instruction, warm water pools, and the confidence we build in every child. Our team members enjoy a positive, mission-driven workplace where their work truly makes a difference in the lives of kids and families every single day.

Compensation: $18.00 - $22.00 per hour

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!

Making Waves with Passion, Purpose & Core Values!

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life’s accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

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Why Dive In With Goldfish?

Paid Training

We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.

Flexible Schedules

Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!

All Are Welcome

At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.

Make Waves...In Your Community

Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!

Make Waves...In Your Career

Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!

High Fives & Tropical Vibes!

We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!

Going for Gold!

We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.

Grow with Goldfish

There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!