Front Desk / Customer Service Representative - PART-TIME
Marlborough
Front Desk / Customer Service Representative - PART-TIME
Part Time • Marlborough
Front Desk Customer Service Representative
Goldfish Swim School – Marlborough, MA
Reports to: General Manager / Sales & Service Manager
FLSA Status: Non-Exempt
Reports to: General Manager / Sales & Service Manager
FLSA Status: Non-Exempt
Make a Splash With Us! 🐠
Goldfish Swim School is looking for a friendly, energetic, and dependable Front Desk Customer Service Representative to join our team!
Our Front Desk team is the first impression families have when they walk through our doors. We're looking for someone who enjoys connecting with people, thrives in a fast-paced environment, and isn't afraid to pick up the phone, help a family find the right class, or turn a great conversation into a new enrollment.
Our Front Desk team is the first impression families have when they walk through our doors. We're looking for someone who enjoys connecting with people, thrives in a fast-paced environment, and isn't afraid to pick up the phone, help a family find the right class, or turn a great conversation into a new enrollment.
If you're enthusiastic, have a can-do attitude, enjoy working around children, and want a job where no two shifts feel exactly the same, we'd love to meet you!
Paid training is provided — we'll give you the tools you need to succeed.
Schedule:
We're looking for candidates who can consistently work a combination of weekday and weekend shifts.
- Weekdays: Shifts typically run in the afternoon into the evening
- Weekends: Shifts are primarily in the morning
- Flexibility to work a combination of weekday evenings and weekends is highly preferred
What You'll Do:
As a Front Desk Customer Service Representative, you'll help create an exceptional experience for both current and prospective Goldfish families. Responsibilities include:
- Greet families and swimmers with a friendly, welcoming attitude
- Answer phone calls, respond to questions, and assist families with their needs
- Connect with prospective families and conduct sales follow-up calls
- Help families select classes and complete registrations and enrollments
- Provide excellent customer service while identifying opportunities to grow enrollment
- Assist with scheduling and coordinating birthday and pool parties
- Resolve customer questions and concerns professionally and positively
- Process merchandise and vending purchases
- Check students in and maintain accurate attendance records
- Follow up on outstanding account balances when needed
- Keep families informed about current programs, promotions, and events
- Maintain a clean, organized, and welcoming front desk and facility environment
- Support safety procedures and assist with first aid when necessary
- Work collaboratively with instructors and management to keep daily operations running smoothly
What We're Looking For:
Our ideal candidate is
- At least 18 years old
- Friendly, outgoing, and comfortable starting conversations with families
- Confident communicating both in person and over the phone
- Dependable and able to maintain a consistent work schedule
- Organized and comfortable multitasking in a busy environment
- Customer-service focused with a positive, solutions-oriented mindset
- Comfortable with sales and helping prospective families take the next step toward enrollment
- Comfortable working around children and families
- Willing to be cross-trained and learn other areas of the business, including swim instruction
- Comfortable learning computer-based scheduling, registration, and customer management systems
Perks & Benefits:
- Paid on-the-job training
- Monthly paid staff training
- Flexible scheduling
- Competitive pay
- Opportunities for growth and advancement
- Valuable customer service and sales experience
- Fun, team-oriented work environment
- Increased social and professional opportunities
- Future professional references and referrals
- Lifeguard, CPR, First Aid & AED training opportunities
Education & Experience:
- High school diploma or GED required
- Some college preferred
- Previous customer service, sales, hospitality, retail, or administrative experience strongly preferred
- Comfortable using computers and learning systems such as Google Workspace, Excel, and scheduling/customer management software
Certifications:
Lifeguarding, CPR, First Aid, and AED certifications are preferred but not required to apply. Training and certification opportunities can be provided.
Ready to Dive In? If you're looking for more than just a typical front desk job and want to be part of a fun, energetic team that makes a difference for families every day, apply today to join Goldfish Swim School – Marlborough!
Compensation: $15.00 - $18.00 per hour
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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Paid Training
We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.
Flexible Schedules
Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!
All Are Welcome
At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.
Make Waves...In Your Community
Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!
Make Waves...In Your Career
Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!
High Fives & Tropical Vibes!
We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!
Going for Gold!
We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.
Grow with Goldfish
There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!